Terms & Conditions

Last Updated: April 27, 2026

1. Service Agreement

Workmotion Errand Services ("we," "our," or "us") provides errand and personal assistance services to clients ("you" or "your") operating primarily in Lusaka, Zambia. Our services include, but are not limited to:

• Grocery shopping and supermarket runs
• Bill payments and postal runs
• Local deliveries and package collection
• Pharmacy and prescription pickup
• House sitting and pet sitting
• Line sitting and waiting services
• "Meet the Seller" safe marketplace facilitation
• Business and personal errands
• Senior assistance

This agreement constitutes a binding contract between you and Workmotion Errand Services upon confirmation of a booking.

2. Booking & Payment

Booking

All services must be booked in advance through our website booking form, by phone/WhatsApp on +260 767 338 528, or via email at [email protected]. Bookings are subject to availability and are only confirmed once you receive a written or verbal confirmation from us.

Pricing

• Minimum Fee: Our services start from K95, with final pricing based on the complexity, duration, distance, and nature of the errand.
• Prices quoted are estimates. The final amount will be confirmed before service begins.
• For errands requiring purchases on your behalf, you must provide funds in advance unless otherwise agreed.

Payment Methods

• Cash (on completion or advance)
• Mobile money (Airtel Money, MTN Mobile Money, Zamtel Kwacha)
• Bank transfer (details provided on request)

Receipts & Proof of Purchase

We will provide receipts and proof of purchase for all items bought on your behalf. Any change or unused funds will be returned to you promptly.

3. Cancellation & Refunds

• More than 24 hours before service: Full refund or no charge applies.
• Less than 24 hours before service: A cancellation fee of up to 50% of the agreed service fee may apply to cover runner time and planning costs.
• After runner is dispatched: Once a runner has been dispatched to your location, a minimum charge of K95 applies regardless of cancellation.
• No-shows: If you are unreachable or unavailable at the agreed time, the full service fee may be charged.

Refunds (where applicable) will be processed within 3–5 business days via the original payment method. To cancel, contact us immediately on +260 767 338 528 or WhatsApp.

4. Service Area

Our primary service area is Lusaka, Zambia. We cover all major suburbs including, but not limited to, Woodlands, Roma, Kabulonga, Ibex Hill, Chelstone, Northmead, Chilenje, and Matero.

For clients outside Lusaka, we can arrange:

• Shopping and procurement in Lusaka with dispatch via Post Office or courier
• Deliveries to other cities through agreed transportation (client-arranged or public bus)

Out-of-area requests are subject to additional charges and availability. Please contact us to discuss your specific needs.

5. Client Responsibilities

As a client, you agree to:

• Provide accurate, complete, and timely information for all service requests
• Ensure sufficient funds are available for any purchases made on your behalf before the runner departs
• Be reachable by phone or WhatsApp during the service window
• Provide access to your property or location when required to complete a service
• Inform us of any special instructions, allergies, brands, or requirements before the runner departs
• Not request any service that is illegal, unethical, or poses a safety risk to our runners

6. Our Responsibilities

Workmotion Errand Services commits to:

• Providing services as agreed, in a timely, professional, and courteous manner
• Assigning only vetted, trustworthy runners to client tasks
• Handling your property, funds, and personal information with care and confidentiality
• Providing receipts and accurate accounting for all purchases made on your behalf
• Keeping you informed of any issues, delays, or changes that affect your errand via WhatsApp or phone
• Returning any unused funds, change, or items promptly

7. Liability & Limitations

While we take all reasonable care in providing our services, Workmotion Errand Services cannot be held liable for:

• Damage, loss, or theft caused by third parties beyond our control
• Unavailability or substitution of requested items at stores
• Delays caused by traffic, weather, load-shedding, store queues, or other force majeure events
• Issues arising from incorrect or incomplete information provided by the client
• Loss or damage to perishable goods if delivery is delayed due to client unavailability

8. Privacy Policy

Information We Collect

We collect only the information necessary to provide our services, including your name, phone number, email address, physical address, and service requirements.

How We Use Your Information

• To confirm and fulfil your booking
• To contact you regarding your errand or future bookings
• To improve our service quality and operations

What We Do Not Do

• We do not sell or share your personal information with third parties for marketing purposes
• We do not store payment card details
• We only share your details with runners as needed to complete your errand

Data Security

We take reasonable precautions to protect your personal data. Communication via WhatsApp is end-to-end encrypted. For concerns about your data, contact us at [email protected].

9. Dispute Resolution

We value every client relationship. If you are dissatisfied with a service:

1. Contact us first — reach us on +260 767 338 528 or [email protected] within 48 hours of the service.
2. We will review the issue and aim to resolve it within 3 business days.
3. If a resolution cannot be reached, both parties agree to seek mediation before pursuing any legal action.

These terms are governed by the laws of the Republic of Zambia.

10. Modifications to Terms

We reserve the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes your acceptance of the updated terms. We recommend checking this page periodically.

11. Contact Information

If you have any questions about these Terms & Conditions, please contact us:

• Phone / WhatsApp: +260 767 338 528
• Email: [email protected]
• Address: Indeco House, 11th Floor, Cairo Road, Lusaka, Zambia
• Business Hours: Monday – Saturday, 8:00 AM – 6:00 PM (CAT)